Cancellation Policy
Cancellations made 14 days or more in advance of the tour date will be eligible for a full refund. For cancellations made within 14 days to 7 days prior to the tour, a 50% refund will be issued. Unfortunately, cancellations made within 7 days of the tour will not be eligible for a refund.
- Please be aware that we may need to cancel your trip due to inclement weather conditions. In such cases, you will receive a full refund.
- Please note that a 3% transaction fee will be applied to all cancellations.
Joshua Tree Lizard is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website to book tours, or engage with our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and other contact details provided by you.
- Booking Information: Details about your bookings, including dates, group size, and specific tour preferences.
- Payment Information: Payment details processed through secure third-party gateways (we do not store payment information).
2. How We Use Your Information
We use your personal information for the following purposes:
- To process bookings and provide our services.
- To communicate with you regarding your reservations, cancellations, or inquiries.
- To send promotional offers, newsletters, or updates about our services (you may opt out at any time).
- To improve our website, services, and customer experience.
- To comply with legal obligations or resolve disputes.
3. How We Protect Your Information
We implement industry-standard security measures to safeguard your personal data, including:
- Secure Socket Layer (SSL) encryption to protect data transmission.
- Regular updates to our website and plugins to prevent vulnerabilities.
- Restricted access to your information by authorized personnel only.
4. Sharing Your Information
We do not sell or share your personal information with third parties, except in the following cases:
- Service Providers: Payment processors or third-party booking platforms that assist in delivering our services.
- Legal Compliance: When required by law or to protect our legal rights.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access, update, or correct your personal data.
- Request the deletion of your personal information.
- Withdraw consent for marketing communications.
- Lodge a complaint with a data protection authority if applicable.
To exercise your rights, please contact us at [Your Contact Email].